Its unfortunate that thousands of agents were left in the dark while Advanced Access takes care of itself.

ALL agent and broker sites have been down for days and AA cant be reached personally to get an idea of what happened or when it will be fixed. Advanced Access is already known for its periennial customer service issues and many clients remember the last 18 months of search engine problems with Yahoo that ONLY affected Advanced Access clients because of how they cut corners by having pages in a format that search engines feel are questionable.


However Advanced Access reacted quickly to the outpouring of blog posts today like this one on Advanced Access real estate web sites are down and even from thier post there about their Advanced Access Outage


They responded with the typical Big Business "we are working on it." Now it seems sites are up which shows they acted quickly in rectifying the situation. However, this all should have been avoided if they had invested in teh right infrastructure like some of us do.


This is an example of pumping as many sites out (they say over 30,000) for as little cost as possible by not spending in areas that don't seem to be cost effective. Cutting corners by not having redunancy and off site systems in place like some of us do and spending the money on advertsing and promotion has its price.


Its funny because others look at us expensive yet we have invested in the infrastructure that prevents this. WE have our email servers (one online and one as a back up in case the primary goes down) separate from our web site servers. WE, as well as some others, look at your needs not just pumping out sites.


But this is just temporary right? They DID resolve it in 36 hours.


Just forget that you have had problems with customer service historically, thaty they just started getting a clue about helping with search engine optimization, froget about the Yahoo incident wehre the way they build sites was questioned and sites were sandboxed, to now.


Looking at this way it seems that Advanced Access is finally having to conform to "VALUE" based servcies and they are being forced by human nature to evolve to a standard of service that some of us already provide.


We predict that Advanced Access will be more expensive AND will be using their clients as expendable as they learn how to offer a platform that is becoming the standard the rest of us have offered for years.


We predict this is just another pothole of many to come on a path Advanced Access is taking in trying to offer a level of service that smaller real estate web design companies already offer.


The days of just Big Business mass production at the expense of the client or user has come to a close for the tobacco industry.....it will be coming soon, as early as this december, to real estate web design companies that mass produce and don't truly service on a personal leverl their clients needs.